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Client Testimonials

At Home Care Assistance, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in North America. Read what our clients are saying about the quality of our care:

I could not have been happier with the care I received from Home Care Assistance in San Francisco. From start to finish, I was treated with compassion and given practical help from the staff and caregivers. Laurette was wonderful in helping us find the type of support we needed and she made herself available with fast and easy communication as we were working to figure out all the details and care we needed. I'm so lucky to have gotten in touch with you early on. This agency was not only a life saver but a true network of support when we needed it most.

N.G., San Francisco, CA

Caring for a loved one with dementia is a labor of love that can also be overwhelming. I am deeply grateful to Home Care Assistance for the loving, caring, reliable caregivers they provide and for the amazing support I get from the entire staff. I am especially grateful to the Director of Client Care and to the Staffing Manager for always being available and supportive, no matter how challenging the situation may be. Thank you Home Care Assistance, for making my journey less overwhelming and much more a labor of love.

V.R., San Francisco, CA

After talking on the phone to one Home Care Assistance's employees, I knew they would be the right fit for my parents. I'm happy to report that I was right. The caregivers have helped my parents so much and their quality of life is so much better now. I highly recommend Home Care Assistance to anyone with aging parents who want more out of life.

A.B., San Francisco, CA

My mother recently had a stroke and needed 24-hour care for several weeks after she was released from the hospital. I called Home Care Assistance after researching and calling a number of different care providers in the Bay Area. I found Home Care Assistance to be significantly better; they were more responsive and helpful from the very beginning. They set me up in under 48 hours (yes, I waited until the last minute!) with wonderful caregivers who were extremely competent, warm, trustworthy, intelligent and easy to work with. I was very impressed with the quality of the caregivers; the caregivers Home Care Assistance employs are a cut above the rest.

N.G., Sausalito, CA

When embarking on the difficult process of finding care for my elderly parents, I was pleased to have found Home Care Assistance. The service is incredible and friendly and my parents couldn't be happier. It was the best decision I have made.

A.D., San Francisco, CA

From a caregivers point of view, I am proud to say that I work for Home Care Assistance. I honestly feel like I'm making a difference in the lives of those I work with. My day with a client can include everything from helping with activities of daily living to meal preparations and medication reminders to even just being someone for my them to talk to. Never have I worked with a company who truly goes above and beyond for the people they work for.

K.C., San Francisco, CA

The people at Home Care Assistance were one of the most professional, hard-working groups I have ever worked with. When I was faced with a last-second need for 24-hour home care for a friend late on a Saturday afternoon, the Home Care Assistance team immediately responded to my call. Within just a couple of hours, they had secured the unique details of what we needed, sent out a site inspector to ensure everything was set up properly for the patient, and had the caregiver ready and waiting when the patient came home. They even suggested we get a wheelchair (a terrific idea), sourced an economical alternative and arranged for it to be delivered. The real test came within 24 hours when the caregiver noticed the patient was having extraordinary distress and called the ambulance. He started suffering seizures when the medics arrived and it is clear that the fast-thinking on the part of the Home Care Assistance caregiver saved his life.

S.M., San Francisco, CA

When our father, 93, began his slide into dementia, we tried a number of services in the Bay Area to find in-home care. The quality of Home Care Assistance's caregivers was head and shoulders above the rest, the administrative staff far superior, and we now rely on them exclusively. Having the Home Care Assistance team to rely on is truly a godsend, especially with family living far away. We recommend them enthusiastically and without question!

T.M., Greenwich, CT

How do you review an organization that has helped you through the most difficult time of your life? My mother came home for hospice care and within 24 hours, the Home Care Assistance team ensured that there was a care giver with her 24/7. Each woman that came was understanding, patient and so very compassionate. The two women who came for the last hours of my mother's life were so very supportive and I will forever be grateful. I would recommend this group to anyone looking for in-home care for a loved one. I will also forever remember how wonderful the team treated me, my family, and my beloved mother. Words cannot express my true feelings.

E.L., San Francisco, CA

We are here to help.

I am a wildly happy caregiver with Home Care Assistance and have worked in the with them for three years now. I started full-time with an Alzheimer case for 15 months, including around four other clients in the same period. I then began taking care of an adorable and sweet 103-year-old client whom I truly care about. I must say, Home Care Assistance is home to me.

J.M., Rodeo, CA

I had a very positive experience with this agency - everyone from administration to caregivers was wonderful. I needed to arrange for home help rather than medical care after surgery and couldn't find any organization that offered what I needed. Luckily, I was referred to Home Care Assistance.

Even with almost no lead time, the staff came through and found help. When I awoke from surgery, I found a voice message on my phone saying they found a caregiver to come over and spend the night at our house so my daughter would not be alone. She was very kind and comforted her, keeping her company and making her dinner. The agency then sent me two lovely caregivers for the following two days. They were really happy to help out and did things in the house for me with a great spirit of helpfulness and a willing work ethic.

I have nothing but nice things to say about this company and its extraordinary caregivers. They are very well organized, professional, flexible and most of all, very decent human beings. If I could give them a '10' rating, I certainly would!

S.B., San Francisco, CA

We have relied on Home Care Assistance for almost two years to care for a family member with memory and behavioral issues. Home Care Assistance has consistently succeeded in matching the caregiving professionals with our family member's specific needs and characteristics. The caregivers are reliable, compassionate, trustworthy. They really care about the health and welfare of our family member. It is very difficult to have a family member progress through memory loss and physical decline. Even more so when there are challenging behaviors associated with this decline. The staff at Home Care Assistance really understands the toll it takes on the family as well as in the individual. They have been very supportive and caring through this difficult time.

J.G.

You never want to find yourself in the awful position of trying to find assistance for your elderly parents who cannot live on their own anymore. Sadly, I found myself in this position when my mom was diagnosed with early onset dementia. I was referred to Home Care Assistance by a social worker to explore potential care options. When I asked the team member not to mention the word dementia to my mother when she met with her, she actually remembered, which really stood out! She was very knowledgeable about caring for the elderly with dementia and discussed all possible care options. You could tell she really wanted to help my mother. She even took time out of her regular day to participate in a conference call with my sister who lives on the east coast so we could be sure we were making the right decision.

T. C., Los Angeles, CA

I was in the hospital and at the last minute, all the care I had arranged for my disabled partner fell apart. We needed emergency 24/7 live-in help. I called Home Care Assistance and the team immediately returned the call. By the next day, 24/7 care was in place. The caregivers were highly trained, professional, smart, kind and fit right into our family and scheduling needs. You can trust that your loved ones (or yourself) will get the quality care they need. I am so thankful to have been referred to them.

R.B., San Francisco, CA

I had an injury that made me incapable of taking care of myself for a short period of time. I needed some help with feeding and daily chores. The staff at Home Care Assistance was polite and knowledgeable as they helped me decide what care I needed. Daisy (my caregiver) was super courteous and helpful. She also knew when I just needed to be left alone to convalesce. All in all, a top-notch program with professionals every step of the way. Thank you all for making a trying time more palatable.

R.B., San Francisco, CA

My family and I needed help caring for my aunt after she was hospitalized and released from a skilled nursing facility after having pneumonia. Our Care Manager from Home Care Assistance came to the hospital and the skilled nursing unit to meet with us. The Staffing Manager was great in finding caring and skilled home aides for around-the-clock coverage. With their help, my aunt is getting stronger and we are super appreciative of their support.

L.L., San Francisco, Ca

My family is truly grateful to have found Home Care Assistance. My son was introduced to a Home Care Assistance team member in the ER at the hospital. With their assistance, we were able to move one of our loved ones back home right away. Her care needed to be 24/7 and it had to happen immediately. The team stepped up and provided excellent care and kept me informed at every turn. I remain amazed at the creative solutions the team was able to devise. I appreciated the amazing patience, assistance, and empathy of the caregivers.

I live three thousand miles away from my dear loved ones, yet because the team kept in such close contact with me, I felt very connected and involved. My relationship with my loved ones remained solid because the team at Home Care Assistance took on the brunt of the work. I cannot tell you how much I appreciated that. It allowed my loved ones to maintain their dignity and their place in our family.

S.C., San Francisco, CA

My friend, Dave, suddenly became seriously ill last year. He had no family. We had been close friends for fifteen years, but as the days passed and his health rapidly declined, I felt very alone as I struggled to make very large decisions on my own about his care. I desperately turned to Home Care Assistance for support. Our Client Care Manager offered extraordinary levels of help and support. From the moment I met her, I felt that I had a team helping me make the hard decisions that arose. What astonished me was that she would suddenly appear, sometimes twice a day, to check in, offer support and reassurances, and adapt our plan. Each time, she brought great compassion, calm and professional expertise.

The caregivers at Home Care Assistance were knowledgeable, kind and attentive. I moved from a sense of helplessness and isolation to a feeling that Dave was receiving tender, quiet care as he faced his last days. I am deeply grateful to the entire team.

M.H., San Francisco, CA