Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24Mr. N. resisted our care for months. Due to his extreme condition, change was crippling for him. He struggled with trusting a new company that said they’d do the same as the last. He couldn’t bare the thought of having to “train” someone again, not knowing if they would ever return. Home Care Assistance took those months to listen to his concerns, understand his expectations and followed up weekly to see how he was doing. We would offer to make him meals even though he wasn’t a signed client. We called and offered a hug if he needed one. We showed we cared about him... client or not. Finally, as he chose to make the switch to our company, we gave him a visual plan as to how the transition would take place. The Client Care Manager, who was already a familiar face, was at his house during each introduction and “training”. The entire care team met Mr. N so that he’d be able to put a face to a name, and we made him part of our family. Since we have been caring for him, the feedback from Mr. N. and his family is that he is a new man. He is not only more social and confident, but he also no longer carries fears around being without care or having to figure things out on his own. Our caregivers have been consistent, compassionate and have really gotten Mr. N. to open up and enjoy life to the best of his abilities despite his limitations. Mr. N. has not been in a ball of fear (literally) since we have been caring for him, and from time to time he calls us to say, “Thank you! You’re not like the others...you care!” He has thanked us for “saving his life” and is genuinely grateful for the continuity of care and the quality of caregivers we have introduced to him. Mr. N., The Man Who Finally Found Hope and Happiness with Home Care Assistance 14