Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24Mr. N., The Man Who Finally Found Hope and Happiness with Home Care Assistance This warm and fuzzy story is about a man who suffered from extreme generalized anxiety disorder. Mr. N. had care for his wife who suffered from a stroke about five years ago. They used caregivers hired through a variety of agencies, then private caregivers and then more agencies. Finally, due to the extent of care needed, they moved his wife into a skilled nursing facility. Without his wife, Mr. N. had no idea how to cook a meal, shop for groceries, do laundry or make an appointment for himself. He desperately reached out to home care companies for help, and to get normality back in his life. Mr. N. was a physically healthy, 81-year-old male. He worked out every day, ate healthy and visited his wife often. When his wife was placed in a facility, Mr. N. spiraled out of control, with the slightest hiccup in his routine crippling him into one no longer able to function. Based on what Mr. N. told us, other agencies did not follow-up on their caregivers, leaving them with no accountability for the services they provided. The caregivers would show up for work, get on the computer or phone and not speak to him. In his words, they lacked compassion, understanding, and didn’t want to be there. The agencies would sometimes send him caregivers that never showed up, or if they did, they’d leave and never return, while still billing him for several hours. Home Care Assistance talked with Mr. N. and his daughter about our services for three months. Although our price was slightly higher than the other agencies he worked with, we had the best programs and care teams in place to ensure continuity of care that would ease his fear of change and give him back the “normalcy” he was so desperately craving. 13