Oakland’s Trusted Choice
For Home Care

Anna brings over 3 years of experience in customer service, contract/vendor management and knowledge of CRM platforms. With a background in customer service, Anna excels at communicating with others to ensure that our high standard of care is upheld. Her personal objective is to give back, which is why she enjoys being a part of an organization that improves the quality of life for older adults. Anna is a dedicated and driven team member who embodies our mission to change the way the world ages.

Cherie brings over 15 years of professional experience in business along with 5 years working as a caregiver and medical technician. She has degrees in both Business Accounting and Nursing. This combined expertise allows her to succeed in her role as Hiring Manager, where she hires and trains caregivers as well as provides excellent customer service and client care. Cherie's compassionate and positive personality enable her to effectively communicate with clients and caregivers to help our Alamo office provide exceptional in-home care.

Colleen has been in the health care field for over a decade. However, her at-home care experience began when, at the age of thirteen, she started caring for her elderly church neighbors as well as her grandmother. This included sleeping at their homes at night, preparing meals and shopping for them. She also had first-hand experience with caring for a loved one when her mother-in-law was diagnosed with dementia. Colleen's area of expertise is working with individuals with dementia and helping both the individual and the family cope, in part by sharing best practices with the families of her clients. Colleen loves working with the seniors in her community. She feels very fortunate to have been very close to her grandparents and aunts & uncles growing up and I believes they were influential in developing her personality and love for helping others. Colleen loves knowing that she makes a difference every day in the lives of seniors and their families.

Jacqueline brings years of experience to her role with Home Care Assistance. In her previous role, she was a staffer and helped with recruiting. Jacqueline enjoys helping people find a fulfilling career and knowing that our clients will be well taken care of.

Jesse is a recognized leader in the home care industry, with over 12 years of experience managing, leading, and building cohesive teams and close community networks spanning from Palo Alto to Alamo. He brings a wealth of professional strengths and industry experience to Home Care Assistance as our Client Care Manager, where his broad expertise in care management is equally matched by his deep commitment to his clients and the families he serves. He approaches each unique care situation with level-headed perspective and clarity, and his clients are confident in his advice and ability to handle difficult situations, particularly in assessing and resolving conflicts.

Jill has been with Home Care Assistance for over four years and is a valuable asset to the East Bay team. She brings over 10 years of experience in helping families find the right care for their loved ones so that they can continue aging in place. Jill believes that most people, given the choice, would rather stay in the comfort of their home as they age and so she is passionate about working with clients and their families in achieving the highest quality of in-home care.

As the Home Care Liaison, Lars coordinates premier care for seniors and provides area resources for their loved ones and eldercare professionals. Lars brings years of both professional and personal experience to the community. His personal philosophy is one of servitude and developing creative outcomes for challenging care situations. Lars' mission is to Change the Way the World Ages, one family at a time. From an early age, Lars experienced first hand how Alzheimer's and dementia affected his grandfather. He also experienced how it impacted his life and the trials and tribulations that followed within his family dynamics. Learning how to care for his grandfather's needs and allowing him to live a full and meaningful life is why he's now passionate about working with families in the field of health care.

Micah's area of expertise lies in creating and organizing the schedules for caregivers and clients. This includes daily updates on client and employee changes. Micah works to ensuring that all clients are staffed with qualified employees before she goes home for the evening. She prides herself on developing a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Micah received a Bachelor's of Science in Psychology and is working on my MS in Clinical Psychology at Wright Institute. Her personal philosophy is "Work Hard - Play Hard" because she believes that a good work life balance brings success.

Micah is passionate about her job because she loves to work with others. She sees the advantage of working in a team and believes in the age old adages that "two heads are better than one' and "teamwork makes the dream work." For Micah, teamwork has the benefit of accessing more ideas, working in harmony and helping each other for achieving mutual goals.

Ruby's career experience includes Management and Customer Service. She has been in Customer Service for 25 years and in Management for 5 years. This experience makes her a great fit for serving and staffing her HCA caregivers. She enjoys helping people in any way she can. What she loves about her job is the satisfaction at the end of the day knowing that she's made someone smile/happy! Ruby is excited to use her skills and serve her clients the best she can.

Shelby Bates brings a strong background in customer service to her role with Home Care Assistance. She received her degree in Business Administration, Marketing and previously held a position as an account manager at another home care agency. Shelby has watched her loved ones grow older and become more dependent on other people, so she understands how much aging affects everyone involved. She looks forward to being a valuable resource to seniors during times of need.

Laura has over a decade of experience in the medical field, where she has served as a medical assistant and front office manager. She is a certified MA with the state of California and worked for 10 years with an Internal Medicine DR who specialized in Geriatrics. Laura enjoys helping families and making them aware of all the options they have regarding home care. She hopes to help seniors live safely and independently at home.

Mina is a Licensed Vocational Nurse and began her career in health care in 2011. Since then, she has learned a lot in her many roles. She started as a hospice nurse and then became a nurse for concierge doctor, home health nurse, and intake coordinator for a home health & caregiving agency. Mina believes that helping people who can't help themselves is what we are here for. By working for Home Care Assistance, she feels she can make a difference in the lives of seniors and help the home care industry thrive.

Danielle brings over 20 years of customer service and operations experience to her position at Home Care Assistance. Danielle started in the health care industry in 2014 as a Managed Care Coordinator for a specialty pharmacy. She worked closely with patients and physicians coordinating their pharmacy care plan. Danielle has a genuine passion for helping people and serving the senior community. At Home Care Assistance, she looks forward to making a difference in the live's of our clients and their loved ones.

James brings over 15 years of customer service experience to his position at Home Care Assistance. He prides himself on his ability to provide quality customer service and understand the needs of those he serves. He has a genuine passion for helping people, which is what drew him to the home care industry. He looks forward to making a difference in the lives of seniors and their loved ones every day.

Yvonne has over ten years of experience in the medical field, working for a large in-home respiratory provider. She worked closely with physicians and hospitals to provide life-sustaining equipment dedicated to keeping aging seniors in their own homes. Yvonne is skilled at working with clients’ loved ones to help ensure an easy transition even though the seniors may have difficult health issues. She finds fulfillment in knowing that working in the home care field makes a difference in clients’ lives in a time of need.

Elaina brings over 10 years of customer service experience to her role at Home Care Assistance, Her specialty is educating clients on our services with compassion and understanding. Elaina loves working as a client advocate to help each client find the best solution for their needs. Relieving stress from family caregivers and helping seniors to remain in their homes is what she finds most fulfilling in her role. Elaina's favorite part about working in customer service is answering the questions a client may not have even realized they need to ask. She aims to take as much of the work off of the client as possible, making the process as stress-free as possible. She looks forward to making a difference in the lives of local seniors!