What (Not) to Say After Your Parent's Dementia Diagnosis
Find Your Local Team

Your loved one just heard three difficult words: “You have dementia.” Then your head starts swirling with a million questions.

“Why did this happen to my dad?”

“What could we have done to stop it?”

“What should I say — or not say — to my loved one?”

Suddenly you’re a caregiver. Now what?

While symptoms of dementia can come and go, there is still no cure. If the condition isn’t very advanced, your loved one may be fully aware — and totally distraught. Here are some steps to soften the blow of a dementia diagnosis.

6 Ways to Find the Right Words to Say

There are times in life when words escape us. This is one of them. You want to make sure your relative knows that you understand the news is difficult. Share that you are in this together. Be sure they know that people with dementia can continue to enjoy life.

Discussing the dementia diagnosis will be the first of many conversations as the disease progresses. The ideas that follow may help you express yourself in an honest yet loving way, both in your first conversation and those to come.

1. Get prepared.

As your parent goes through the process of receiving a diagnosis, make sure to educate yourself and reflect on how you can best support him or her. Then put your parent at ease during that first conversation. Sit at a comfortable distance — not too close, and not too far. Try to appear relaxed and keep an open posture. Hint: unfold your arms. These all signal that you're ready for an open dialogue about how they are doing. While communicating in the early stages of dementia, be prepared to listen more than you speak and keep an open mind about what your parent might reveal to you.

Moving forward, choose the right time and place to talk to your loved one about big decisions. It would be best if the space is quiet and free of distractions. Have these conversations when you don’t feel rushed, and try to find a time of day when your parent is at his or her best. Think about your desired outcome before you begin speaking, and then ride the waves of the conversation.

2. Make sure your loved one knows you have a plan to help.

Reassure your mother or father that there are many things you can do together to help them live their best possible life. This includes education. Together you can find the right medical care, look into local support organizations, and plan ahead for legal and medical needs. Discuss how to create a safe home environment, especially if your loved one lives alone.

Don’t sugarcoat the diagnosis, but don’t push the panic button either. Tell your loved one that the two of you will create a plan together.

3. Pay attention to tone of voice.

Slow down, leave pauses between each sentence, speak simply and never raise your voice. Keep things conversational — this isn’t a lecture or an interrogation.

Make sure to always be respectful and think about how you’d like to be treated. For example, don’t talk about your parent when they are right there with you in the room. Always include your loved one in the conversation. People with dementia may feel isolated, so make sure they know you value them!

4. Say what you need to say…kindly.

Don’t bombard your mom or dad with questions right away. Cover one thought or idea at a time and give them plenty of time to respond. They will likely be overwhelmed by the news and may not be able to process all of the details. Instead of getting upset, focus on speaking with kindness and validation. Using validation to communicate through dementia is an effective way to accept their reality and reduce agitation.

As the disease progresses, if your parent isn’t getting what you are trying to say, don’t repeat the same question. Instead, try putting things another way. For instance, show them a photo of someone you are talking about. It can also be helpful to stick with questions that can be answered “yes” or “no.”

5. Listen for the meaning behind their words.

Feeling misunderstood is a very frustrating aspect of dementia. Become an active listener and provide encouragement. Give the person the time they need to express themselves.

Try not to interrupt or jump in to finish their thoughts. Never brush off their feelings. Using the rules of improv with dementia can help. Things like listening fully, being in the moment, and going with the flow can all make communication go more smoothly no matter what stage of dementia they are in.

6. Utilize non-verbal communication.

Body language and physical contact are extremely important for all of us. When dealing with the grief that accompanies a dementia diagnosis, physical contact may be able to convey more than words ever could. A hug, the touch of a hand, or simply sitting in the same room together can make it clear to your loved one that you'll be there for them no matter what.

Non-verbal communication matters more as symptoms progress. Learn to lean on non-verbal communication. Pay attention to your loved one’s body language. Facial expressions can also provide insights into how they feel. As the Alzheimer’s Society puts it, “Use physical contact to communicate your interest and to provide reassurance. Don’t underestimate the reassurance you can give by holding the person’s hand or putting your arm around them, if it feels appropriate.”

How to Talk to a Parent When They First Show Signs of Dementia.

Is your mother or father acting differently? Do you suspect that something is off — and that your loved one might be displaying dementia symptoms? There are a number of tell-tale signs that your family member might be having more than just a bad day.

You’ve probably heard that older people may have excellent recall about things that happened decades ago, but will struggle to find the right words to say or remember why they walked into the kitchen. Treasure the former — and take note of the latter.

Some symptoms of dementia are not related to memory problems. For example, you could notice someone becoming moodier. Emotional issues including depression often crop up during the early phase of dementia. Personality changes with dementia are also common, but there are ways to cope and understand what your loved one is going through.

You might also observe a lack of interest in things your family member always enjoyed. They could become confused more easily, or have a habit of repeating themselves.

Have you noticed one or more of these things? If so, are you having an imaginary conversation in your head where you discuss it with your parent? If you are like many adult children, you are scared to have this difficult conversation in the real world.

Being fearful is understandable. On the other hand, waiting to talk about it might delay treatment options that could help your parent.

So, how do you get going? Start by doing a favor for the person you care about. Educate yourself. Start a conversation about care, and reach out for assistance. Then summon the courage to sit down with mom or dad and share your concerns. Be calm. Be clear. Most of all, show compassion.

What to Say When You Think Your Loved One Might Have Dementia

Now that you’ve done some research and possibly compared notes with a healthcare professional, it’s time to sit down and have a calm, candid chat. Some experts suggest that a good way to begin is to just be honest. Share that you have noticed that they can’t seem to remember things all that well. Ask if they have been feeling stressed or had trouble sleeping. Then wonder aloud if it might be a good idea to see a doctor and get to the bottom of things.

The approach lets you share your concerns without using the “D” word. It also shows respect for your loved one by asking them what they think.

Some people will be open to the idea of consulting with their primary care doctor. However, depending on your mom or dad’s personality, and how advanced their condition is, it’s not unusual to encounter resistance. Although they may be resistant, there are still ways to help a parent with dementia who refuses care.

Like you, they might be scared. Or it could be that the condition is affecting their ability to think things through. Whatever the reason, continue to display empathy and understanding.

If your loved one digs in their heels, try an alternate route. For instance, find a more palatable reason to recommend a doctor visit. Explain that it’s time to have a general physical, or to follow up on a pre-existing condition such as heart disease or diabetes. No luck? In this case, don’t create a confrontation. Drop the subject and come back to it later. You might even contact your own primary care physician, explain the situation, and see if they have any tips. Additional resources include the Alzheimer’s Foundation. Find your local chapter here.

One more thought: Don’t jump to any conclusions. While it might well be dementia, it could be something else. Changes in memory, mood, and behavior can be the result of other physical conditions, reactions to medication, nutritional issues, hormonal fluctuations and a host of other reasons.

Once mom or dad agrees to have things checked out, be sure to show your support. Ask if you can do anything to help. Offer to make the appointment for them, and to go along to the doctor visit. If they agree to have you there, sit in, take notes, and ask questions during the appointment. Later, sit down with your parent, discuss the appointment and offer your ideas on a plan of action.

What NOT to Say After a Dementia Diagnosis

Conversational techniques we take for granted can be inappropriate when communicating with someone with dementia. Here are some don’ts — and do’s — for that first day and every day after:

  1. DON’T say, “I just told you that.” People needn’t be reminded of their memory challenges. DO overlook the repetition and focus on listening to them.
  2. DON’T use lengthy sentences that present multiple ideas. DO stick to one thought at a time. See if you can break things down into chunks.
  3. DON’T treat your loved one like a child. DO remember they're still the person you know and love.
  4. DON’T ask how they spent their day. DO try to stick with what’s going on right now!
  5. DON’T try to stimulate your loved one’s memory. Don't ask them if they remember the time you went to the zoo because if they don’t remember, it can make them feel ashamed. DO say that YOU remember a time when you had a fun time at the zoo together. This lets your parent reflect on the memory without feeling bad if they don’t recall it.
  6. DON’T remind them about a loved one who passed away. One of the tricks that memory can play is that your parent might forget about the death of someone they were very close to. Bringing this up might not be the best idea. Nor is explaining it when they ask where their loved one is. DO say nice things about those who’ve passed, or recall a pleasant memory of them.
  7. DON’T say, “Don’t you remember me?” While it’s uncomfortable to hear a loved one say they don’t know who you are, remember that it’s uncomfortable for them, too! DO keep things simple. Just say hello and perhaps repeat your name.
  8. DON’T use “elderspeak.” Avoid using terms like “sweetie” and “honey,” which might come off as condescending. DO use their name instead. It’s respectful, and may help them be more focused.

What to Say When There’s Nothing Left to Say

Your discussion with a loved one following a dementia diagnosis can be one of life’s most difficult conversations. But with a little preparation and a lot of listening, you will get through it. This will help you set the stage for a different, yet still rewarding, relationship with someone you treasure.

For more on communicating in the early stages of dementia, read these encouraging words.


What should you do if you think someone has dementia?

What not to say to somebody with dementia

About the Author(s)

With over 20 years of experience writing for leading healthcare providers, Rob is passionate about bringing awareness to the issues surrounding our aging society. As a former caretaker for his parents and his aunt, Rob understands first-hand the experiences and challenges of caring for an aging loved. Long an advocate for caregiver self-care, his favorite activities include walking on the beach, hiking in the coastal hills of Southern California and listening to music.

Are You Ready To Get Started?

Home Care Assistance can help you or a loved one today. Contact us now for your complimentary in-home assessment.

Call Your Local Team
Sign-Up for the Latest News

Sign-up to receive our Caregiving Collection E-Newsletter, filled with educational articles, tips and advice on aging and wellness.

Recognized as an Industry Leader

Success! Thank you for joining!