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148 Hawthorne Ave   |   Palo Alto, CA 94301   |   Call: 650-462-6900

Palo Alto’s Premier Choice for Senior Home Care and Elder Care Services

Serving happy clients in Palo Alto, Menlo Park, Woodside, Atherton, Portola Valley, San Carlos, Los Altos, Los Altos Hills and more!

For over a decade, Home Care Assistance has served Palo Alto and the broader Peninsula community with our exceptional caregivers. We provide one-on-one support that allows your loved ones to live safely and independently at home. We’ve worked with over 1000 families in Palo Alto and the surrounding communities and meet most of our new clients through word-of-mouth recommendations.

As the oldest home care provider in Palo Alto, we have the deepest roster of skilled, compassionate caregivers. As a result, our Care Managers are able to match our clients not only based on their home care needs, but also their personalities and interests. We offer high quality assisted living where seniors most prefer: at home.

Our 24/7 Guarantee means that we will be there when you need us – days, nights and weekends. Call us today to learn more or visit our office in downtown Palo Alto.

Learn more about our innovative in-home brain health program

A new approach to promoting cognitive vitality. Take advantage of the latest scientific breakthroughs in the familiar home environment.

The Home Care Assistance Advantage


Why Choose Home Care Assistance


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Daily Care Experts

We specialize in around-the-clock care and offer the largest selection of caregivers and the most competitive rates. We offer special trainings such as Balanced Care Method™, Cognitive Therapeutics Method™ and Culinary Classes to our live-in caregivers. Find out why daily care is the safest, most cost-effective choice for your family.

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Available 24/7

Our entire team is on-call 24/7 – nights and weekends – for our clients’ needs. Each client has a dedicated Care Manager who conducts the assessment, matches caregivers and serves as the contact for the family. We are the largest home care agency in the Peninsula and our team will be there for your needs, guaranteed.

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High Caliber Caregivers

We conduct an intensive screening process, perform rigorous Department of Justice background checks, train and orient our caregivers and match them specifically to our clients. We are the largest employer in the Peninsula with hundreds of active caregivers.

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Balanced Care

We train and promote the Balanced Care Method™ to improve health and wellness in older adults through healthy lifestyles, mental and physical activity and close social bonds. Balanced Care is based on scientifically proven longevity principles and can make a big difference in improving quality-of-life.

No Contract

No Long Term Contracts

We believe in the quality of our services. We require no deposits or long-term contracts, so our clients only use our services if they are 100% satisfied. Our Care Management Team is in place to make sure you receive the support you need, and we can have a caregiver at your home in a matter of hours.

Peace of Mind

Peace of Mind

Our company is built on our strong reputation in the community. Independent client surveys place our client satisfaction at 97% and we meet most of our new clients through word-of-mouth referrals. Our team is ready for the most difficult situations and can give you the peace of mind you need.

Visit Our Office Today!

Palo Alto Storefront

Address:

148 Hawthorne Ave
Palo Alto, CA 94301

Phone:

Call us at 650-462-6900!

Office Hours:

Our office is open from 9am – 5pm but we are available 24/7 to help so call us now!

Message the Care Team:

Click here to email the team now!

Local Testimonials: Read what your neighbors are saying about Home Care Assistance!


  • Home Care Assistance was such a blessing during a very difficult time for our family. We found ourselves suddenly needing assistance with my father on very short notice and Lena, one of the case managers, was so helpful and kind. We were able to have someone start the very next day after I called. My father didn't need care for very long, but during the short time he was cared for, we could not have asked for a better experience. Both Lorie and Miriam were wonderful. They not only took great care of my father, but they were excellent communicators and sent me text updates so that I could relax a little while at work knowing he was ok. Lorie even cleaned out his fridge and decluttered his kitchen; a task I have been trying to tackle for a long time but was always barred by my father! I cannot express how much of a godsend HCA was for us. Now that my father is better and just needs a little help, we have set it up so that someone will come once a week to help him with various tasks like shopping, laundry, etc. Highly recommend.
    E.H.
    Menlo Park, CA
  • My husband is disabled and we needed a caregiver three afternoons a week to give me a break. The case manager Listened to what services we needed, then brought a candidate to be interviewed the next day. We agreed and ROY started on our schedule. A couple months later Roy had to take care of family issues, so the case manager assigned ALAN. We've been using Alan for over a year now and are very satisfied. When my mother-in-law needed someone to help her, we immediately set up an appointment for her to talk to Home Care Assistance. She now has an aide and is very satisfied. Alan works from 12:30 to 4:30 on Monday, Wednesday, and Friday. He is wonderful and now almost a member of the family. We have a routine and I am able to go out without worrying about my husband's safety and care. As mentioned above, my mother-in-law is very happy with her caregiver. I have recommended Home Care Services to several other people.
    F.S.
    Sunnyvale, CA
  • After they met with me and my mom, we were sent 3 resumes. We met with the candidates and chose Julia. Julia was great. She was prompt, treated my mom with respect and took care of her needs while I was out of town. Just what we needed.
    L.G.
    Emerald Hills, CA
  • This company is very responsive to our needs. They, like all caregiver companies, have a roster of caregivers they work with. The capabilities of each person they have sent to us vary considerably. Some caregivers have more health care training than others and they have different personality types. Matching a caregiver, especially someone who is as intimately a part of the family like a 24-hr caregiver, is a complex business. Some of the caregivers have been a good fit for us and some have not. The staff of Home Care Assistance has been willing and responsive to all my requests whenever I have called. One small issue I have is trying to reach anyone in their office on weekends. Their office is closed and I have had to ask caregivers for the cell phone numbers of the scheduler in order to reach anyone. It would be nice to have a reliable emergency contact number. Overall, this company is the most responsive and helpful of the four or five companies I have worked with.
    E.O.
    Sunnyvale, CA
  • Service was provided overnight; no contracts; excellent caregiver (Rebecca), very prompt, helpful for preparing meals, coaching on exercise, nutrition, compassion. Always prompt. A very nice person. Did light house work and wanted to do more. Fed the cats, emptied litter box - beyond the call of duty. By the end of the two weeks was great friends with my wife as the rearranged the house, wrapped Christmas presents. Hated to see her go. I am not wanting for my wife to go through the illness again but I appreciated the availability, promptness and quality of service so I would request Rebecca's again.
    S.W.
    Redwood City, CA
  • They did a good job of interviewing and finding the right people to help us. They are very dependable, and I have recommended them to other people. I would continue to use them if I had a need for their services.
    L.J.
    Redwood City, CA
  • We did not continue with the first person because she instantly started to advertise working for another agency since she was temping for Home Care. We felt that she was more concerned about herself than taking care of my aunt. We really liked the second person except that we could not offer her enough of a regular and set schedule and she found a more rigid schedule. Home Care was compassionate and responsive. The original person we conducted interviews with was really good. We will definitely use Home Care in the future and we will have to analyze their caregivers on a case by case basis, which Home Care let us know about. Their response and face to face interview were very good. They were very upfront about everything, we can trust them. They were very well trained.
    A.Y.
    Mariposa, CA
  • HCA provides generally excellent care for my members at a fair and reasonable price.
    V.E.
    Palo Alto, CA
  • After checking Angie's List for recommendations, I looked up Kathy Johnson's web site and saw they did provide all of the services we needed. I called and we talked on the phone, and then Kathy came over to interview us for details and to drop off an Agreement. She considered 4 caregivers for us. The first had been working part time for a client who had a medical emergency that required full-time care. We were impressed that they were able to respond so quickly to that client's needs. We interviewed two other candidates, both of whom were qualified, seemed capable, nice and trustworthy, but didn't quite fit personality wise. Then Kathy send a third caregiver to interview. She, too, was fully qualified, and we immediately felt that she would be a good fit; and she has been. She started on the date and days we asked, and agreed to continue on after I returned from vacation. She is doing a great job. Home Care Asst. takes care of all bonding, insurance, workers comp and, etc.
    N.M.
    San Carlos, CA
  • Great Customer Service! My mother was showing signs of Dementia and needed a senior care/elder care ASAP and they were kind enough to answer the phone off hours. They specialize in Live-In care. All we had to do was fill out this quick form and voila! they answered within the hour. Great service!!
    J.C.
    Palo Alto, CA
  • Home Care Assistance did a great job helping my 89-year old mother recover from shingles and return to her normal daily and weekly schedule. We had two different caregivers over a six-month period and both were very supportive. Client Care Manager Lena Vyrva was great and always available when we needed to adjust the schedule based on my mom's needs.
    J.G.
    Atherton, CA
  • What a blessing Kathy and her company are. I cannot tell you how satisfied we were with the job they did. These are people who REALLY care. They are worth every penny!
    B.H.
    San Carlos, CA
  • Home Care Assistance is a truly professional home care agency. We interviewed a few of the local providers and there is no doubt that this agency is the best. They are on call 24 hours a day, have two Geriatric Care Managers on staff and have delightful caregivers who have been a blessing in the lives of my family. I recommend them to everyone who is need of quality in-home care.
    N.K.
    Palo Alto, CA
  • Last year my mom fell and received a new diagnosis of dementia in addition to her mild Alzheimer’s disease. She required a caregiver while I worked, but had multiple problems with those sent to us by various agencies because of her dementia diagnosis. Daycare programs were too lengthy and boring for her. After further inquiries, I was directed to call “A Place for Mom”. They connected me with an agency called Home Care Assistance. In addition to caregivers, they also have a division devoted to the Cognitive Therapeutics Method™. My mother was interviewed as to her interests and abilities and matched to a therapist (whom they call interventionists) who developed a program especially for her. She enjoys the stimulating puzzles and word games, in addition to music and physical exercise. This service has been a godsend for both her and me. She is calm and content when I return home from work. I have not had calls from caregivers, police, firefighters, or EMT’s at work to intervene with my mom’s behavior. She accepted the therapist from the start and works with her without problems. These people are true professionals and I cannot thank them enough for being able to handle her care while I am at work.
    M.F.
    Los Altos Hills, CA
  • We had to hire an agency to help us with long-distance eldercare, and we needed 24/7 assistance. We used this agency for over a year. Our first case manager was Maureen and, when she left this office for another job, we worked with Ani. Both of these women were very professional and excellent communicators. They were always responsive to our needs and very prompt with responses, regardless of the time or day. The caregivers that we settled into using were all terrific, in different ways. When we needed to make a change, if we got someone who was not a good fit for our mother, they were quick to find us new people until we could get a good fit. Doing all of this from 1000 miles away was not easy and this agency made things as easy on us as possible. In summary, I would say that what stood out was their kindness, professionalism, responsiveness, and compassion. Highly recommended.
    G.S.
    Portland, OR
Read All the Testimonials

Meet the Palo Alto Team


Bridget Lynch, OT
Director of Client Services
Deanne Belcher
Director of Business Development
Ani Sarkissian
Client Care Manager
Claudia Hernandez
Client Care Manager
Mansi Mehta, RN
Client Care Manager
Annie Duong
Client Care Manager
Micah Garibay
Staffing Director
Jowett Ocampo
Staffing Manager
Marissa Baldomero
Staffing Manager
Chess DeGuzman
Staffing Manager
Daisy Cerrillo
Junior Staffing Manager
Andrew Cole
Staffing Assistant
Jennilyn Rino
Scheduling Coordinator
Stella Alovera
Administrative Assistant
Alecsa Taboada
Recruitment and Staff Management Trainee
Nicole Sparacino
Office Generalist
Mel Garibay
Scheduling Assistant

Resource Downloads


We strive to inform and educate. Here is a small sample of resources we have to offer.

What is Home Care Guide

What is Home Care Guide

Our 19-Page introductory guide provides full details on our home care services and tools to determine if we are right for you and your family.

Download
Agency Evaluation Checklist

Agency Evaluation Checklist

This handy checklist helps you ask the right questions when choosing your home care provider.

Download
Talking to Your Parents

Talking to Your Parents About Home Care

Conversations about long-term care can be difficult. Use our guide for tips on initiating a family meeting or care planning conversation.

Download
Hospital to Homecare

Hospital to Homecare

Our detailed guide outlines the entire discharge process and explains how home care can ensure a smooth and safe transition home.

Download
Discharge Planning Checklist

Discharge Planning Checklist

Our checklist covers the most important steps during an often stressful discharge - from medical equipment to home health to warning signs.

Download
Living Well at Home

Living Well at Home

Find out how home care can help you live happily and independently in the comfort and safety of your own home.

Download

Call an Office Near You!


Alamo

925-820-8390

Los Altos

650-462-6900

Los Gatos

408-356-0127

Marin

415-532-8626

Oakland

510-763-1576

Palo Alto

650-462-6900

San Francisco

415-268-1415

San Mateo

650-401-3670

Read the Latest from our Home Care Blog

Local Resources