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FAQ

 

25 Questions to Ask before Hiring a Home Care Agency
  • To ensure that the company you hire follows best practices and provides safe care, you should investigate the philosophy and business practices of the companies you are considering.
  • The following questions will help you to do so:
Legitimacy
  • Does the agency have an office where you can meet them? Is the office properly located in a legal commercial location? Is the business properly licensed?
  • Are their caregivers employees of the agency or independent contractors that avoid taxation with limited or no supervision?
  • How long has the company been in business?
  • Does it belong to the Better Business Bureau?
  • Is the agency recognized by long-term care insurance companies? If so, will they assist you in getting the services pre-authorized and facilitate your reimbursement?
Professionalism
  • Is the agency a member of a state and/or national geriatric care association?
  • Is an assessment by a qualified professional provided before the start of care?
  • Is there a charge for the assessment?
  • Will a written care plan be left in the home to describe the caregiver’s duties?
  • Will a case manager be assigned to provide ongoing case management to ensure the highest quality of care?
  • What are the requirements of the caregiver providing the transportation?
  • What are the caregiver’s qualifications? Does the person have appropriate experience and training for special needs clients, such as those with Alzheimer’s disease? What are the agencies’ hiring practices?
  • Does the agency conduct any specialized testing of prospective caregivers?
  • Does the agency provide regular supervision of the caregiver while in the home?
  • Does the agency withhold all applicable state and federal employment taxes?
Financial
  • Are their caregivers bonded and insured?
  • Does the agency require a contract for its services?
  • Is the caregiver paid directly by the client or do you bill for your services?
  • What are the provisions for terminating service?
  • Do they have extra charges or fees? (such as travel to and from the home, errand miles, overtime, bathing assistance)
  • What is the additional charge, if any, if there is to be more than one person cared for in     the home?
  • Is the caregiver covered by worker’s compensation, disability and unemployment insurance?
Services
  • Can you interview the caregiver?
  • Is transportation available? If so, whose car will be used?
  • How can you reach the agency after regular business hours and on weekends in case of a problem or emergency?